Cancellation Policy

---

Cancellation Policy – Blue Sky Physio

We require a minimum of 48 hours notice from clients to cancel an appointment.

Cancellations made up to 48 hours before a scheduled appointment via email, text, phone call will be processed without a penalty.

Cancellations made 48 hours or less before an appointment will be subject to a charge, this may be a partial charge but could be up to the full cost of the appointment booked. This includes appointments where our service provider is unable to access the property, is turned away, or the client is a no-show.

Depending on the communication you have agreed to receive you will be sent a confirmation email at the time of booking, a reminder email two days before the appointment and a further reminder SMS message the day prior to the appointment.

If Blue Sky Physio cancels an appointment with less than 48 hours notice, a new appointment will be scheduled without penalty to the client, subject to availability.